The primary responsibility of the Casino Marketing Executive is to streamline processes, exercise sound judgment, and make informed decisions to fulfill casino customer requests. All tasks must be carried out in alignment with MGM Resorts International’s marketing policies, practices, and procedures. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

The Day-to-day

• Assess and evaluate customers’ casino activity to provide tailored incentives, with the authority to approve a limited range of comps and allowances (including rooms, food, beverages, event tickets, promotional chips, free play, airfare, and discounts)
• Maintain the property’s customer base to enhance customer development efforts
• Manage customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems
• If authorized, grant limited marker authorization limits to qualifying customers
• Make informed decisions regarding customer credit lines, allowances, and comps, with minimal exposure to business decisions
• Assist in managing customers to ensure profitable relationships
• Collaborate with Casino Marketing, fellow Marketing Executives, and property staff to support and facilitate in-house casino customers
• Attend special events as needed to promote marketing efforts and engage with customers
• Participate in quarterly Receivable Meetings to provide updates to the Corporate Finance team
• Safeguard confidential casino customer information by upholding guest privacy and adhering to company policies regarding information requests
• Resolve customer disputes and complaints to achieve satisfaction for both the customer and the company
• Comply with local laws and Title 31, and attend all mandatory compliance and training sessions

The Ideal Candidate

• Bachelor’s Degree or equivalent experience
• Nevada State Gaming Registration
• Must be able to work various shifts, including weekends and all holidays
• Three (3) years of experience in the Casino Marketing industry of a similar resort setting
• Exceptional customer service and savvy interpersonal skills to communicate effectively with all stakeholders
• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
• Ability to work with a team in a fast-paced environment
• Able to travel domestically or internationally to meet existing customer base
• Able to effectively communicate in English, in both written and verbal forms

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Luxor employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts