Account Operations, Senior Specialist – Marketing, Brand & Communications

Website Deloitte

About the Job

If you’re a marketer, creative, communicator, storyteller, or strategist, our unique blend of talented pros needs one more ingredient: you. Deloitte’s full-service Marketing Excellence (ME) organization is seeking collaborative creatives, skillful strategists, and marketing masterminds to lead our businesses in exciting new directions. At Deloitte, we combine world-class creativity and business knowledge, insightful strategic thinking, and Deloitte’s powerful brand equity to create undeniable impact. If you find opportunity where others don’t, thrive in a supportive and diverse team environment, keep your finger on the pulse of cultural trends and the latest technology, and apply new ideas to challenge the status quo, then we want your talents in our mix. Together we’ll discover new ways to transform out-of-the-box concepts into work that feels like marketing magic.

In this role, you’ll contribute to the growth and development of the organization in a variety of ways. Every day you’ll have the opportunity to use your skills to bring big ideas to life. We celebrate inquisitive team players who can regularly anticipate, adjust, and act in a rapidly changing market and marketing landscape-and find new opportunities within it.

To see what it’s like to work in Marketing Excellence at Deloitte and how you fit in, please watch this brief video: Learn About Marketing Excellence at Deloitte!

Recruiting for this role ends on May 17th, 2024.

Work you’ll do:

  • Closely collaborate with Account Director and agile marketing teams to identify operational efficiencies for marketing activities that drive leading practices and improve processes for the team
  • Support marketing team finances by analyzing and reporting on resource utilization, campaign investments, and run rates against budgets for full team understanding of marketing team health
  • Responsible for coordinating internal approvals of third party/vendor contracts and SOWs and processing all invoices for the marketing team
  • Ownership of operational aspects of marketing activities within the team such as managing internal compliance reviews of marketing collateral, including securing internal approvals, and maintaining data integrity of campaigns and activations in Workfront
  • May include running an agile Kanban team
  • Draw insights from data sets to enable faster and better decision-making

The successful candidate will possess:

  • Strong written and verbal communication skills
  • Strong project management and organizational skills; can manage multiple projects and meet tight deadlines
  • Collaborative and proactive with a “can-do” mentality
  • Ability to present ideas, provide rationale and make recommendations to leaders and their teams

Deloitte’s Marketing Excellence team combines the power of Deloitte’s brand with the most inspired marketing minds to produce envy-inducing business results. From events to social media to digital assets and execution, our blend of insights from our expert marketers and world-class creative talent produces attention-grabbing campaigns anchored in data-infused strategies. When stakeholders need next-level solutions that support their business priorities, Marketing Excellence is the partner that can transform big ideas into even bigger impact.


  • 2+ years relevant experience in Marketing Operations, Project Management or Account Management
  • Bachelor’s degree in Marketing or related discipline
  • Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm
  • MS Office Suite skills (e.g., Word, Excel, PowerPoint, Outlook) with intermediate Excel proficiency preferred; familiarity with integrating various technologies to support marketing efforts
  • Understanding of Agile methodology and experience in Workfront are preferred
  • Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available
  • Candidates must be at least 18 years of age at the time of employment

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66200 to $121800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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